PC RICHARDS WHISTLE SONG PC
I will not recommend anyone do business with PC RICHARD. I will not return to their store or website to conduct business.
WHAT THE summarize, my experience with PC RICHARD has been a hot mess. The customer service person told me the COD amount is higher than $25 so they will need a credit card # to process the order and they don’t deliver on Mondays. At this point, I suggested they just send the new more expensive stove and I’ll pay the balance in cash COD. The next best thing is about $100 dollars more. The stove didn’t work – a flashing F9 light came on as a warning – I googled it and learned that the hard wiring had been done incorrectly – but the delivery men insisted it was the faulty Whirlpoolmodel – of which there were no stock replacements. It reminded me of my grade school years in New Mexico. ‘Puta’+ ‘estupido’ +’deberiamos irnos y llamar a la oficina mas tarde’ – oh I heard it all. The new stove unboxed and ready to be connectedĪn hour later the electrical wiring still couldn’t light a fire under the stove (pun intended) and now the men are speaking Spanish as if nobody around them understands the language. I wish I could end the story here, but it’s just the beginning. I’d be happier if you’d deliver the product that I purchased on the date we agreed uponĭispatch couldn’t deliver on that Saturday, but on the next day, Sunday the two delivery men showed up with the stove. "YOU SHOULD BE HAPPY WE TAKE THE TIME TO VERIFY THAT YOUR CREDIT CARD CHARGE IS VALID" I had to remind him that I was the customer and this ongoing conversation was not helpful and if I wanted to continue being interrupted – I’d call Whoopi and be a guest on THE VIEW.
Then David repeated his killer line that he probably tells everyone which sounded like – “YOU SHOULD BE HAPPY WE TAKE THE TIME TO VERIFY THAT YOUR CREDIT CARD CHARGE IS VALID” and I said ” I’d be happier if you’d deliver the product that I purchased on the date we agreed upon” and then and then and then he wanted to argue HIS point. I’m thinking – what does this have to do with a possible illegal charge and now I’m livid. Question #3 What did you purchase at PC RICHARD in Union Square and how long ago. Question #1, What was your previous address before this one? Question #2, Have you purchased from PC RICHARD before and which store location? Now I’m part of a marketing survey – assholes. Don’t forget, I placed the call looking for the fucking stove that I ordered 5 days ago, but, please PC RICHARD’s employee – ask me a question to prove that I ordered the stove and then we will get to my delivery questions at your convenience. David continued to explain that he would need to ask a few questions to prove the charge wasn’t fraudulent. What the f#%*? Is what I should have said – but I remained a gentleman for at least 30 seconds more. I offer my order number/confirmation number/shipping address/blood type and he tells me the reason there has been no delivery confirmation is ‘because we weren’t sure if the charge was fraudulent and we don’t want to deliver something that’s not being paid for’. Ring, Ring at 9:21 am – I’ve finally reached ‘David’ at the PC RICHARD customer service online center. I called again on Saturday morning, once before 9 am – which is when I heard the recorded message about open hours on Saturday beginning at 9 am. The old stove which had been painted black